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What do I do if my LG V20 doesn't take my pass-code?

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My lg v20 will not take my pass-code....i tried 8 times......2 more times and my phone will go back to factor setting......i don't want to lose all my contacts and pictures...........help.....

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Re: my lg v20 restarted but will not take my pass-code......8 a temp

Empleado de Verizon

cardean​, I had this happen to me a few times and we hope that you did not have to lose all your content. As Kinquana had mentioned, a Factory Reset is last resort, however you can also use the Android Device Manager to help gain access back into your phone as long as there is a Gmail registered on the phone.

Click on the link to access the Android Device Manager http://bit.ly/2sAs54x .

Hope this helps.

yarelim_vzw

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Re: my lg v20 restarted but will not take my pass-code......8 a temp

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I know it's frustrating to have issues accessing your phone cardean. I'm sorry your phone is not taking your pass code. The best option if you can not remember your password is a factory reset. If you've saved your data to the cloud previous to this incident, you can upload your data back to the phone once you complete the factory reset.

KinquanaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my lg v20 restarted but will not take my pass-code......8 a temp

Empleado de Verizon

cardean​, I had this happen to me a few times and we hope that you did not have to lose all your content. As Kinquana had mentioned, a Factory Reset is last resort, however you can also use the Android Device Manager to help gain access back into your phone as long as there is a Gmail registered on the phone.

Click on the link to access the Android Device Manager http://bit.ly/2sAs54x .

Hope this helps.

yarelim_vzw

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