Vortex - 2 questions
ASBuco
Newbie

I just got my Vortex and I am wondering why my contacts with similar names are being merged together? No matter what I do on the phone and online with Back Up Assistant I cannot make them individual contactas. They are not the same people, they just have similar names or are part of the same family. Phone numbers are different and I have even removed addresses and last names on some so there is no connection that way.

 

Question two, how do I remove an email address from my email app that came with the phone? It isn't the primary email address and I cannot find a way to remove it at all.

 

Any help would be greatly appreciated. Thank you.

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Re: Vortex - 2 questions
moates
Contributor - Level 3

I have provided some information below that may help.

 

Backup Assistant issue:

Step 1 – Try visiting the backup assistant website and correcting any contacts necessary from the site.

-Visit www.verizonwireless.com and log into your account

-Select the messaging tab at the top and choose the contacts option

-Choose to view all your contacts and you will be able to correct the names and ensure duplication does not occur

-Save the change

 

Step 2 – From the website select Sync to phone when Step 1 is complete.

Removing email account:

To remove an email account you would do the following:

http://support.vzw.com/clc/devices/knowledge_base.html?id=36382

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