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The new Moto G-5+
HAU4344
Enthusiast - Level 1
‎04-11-2017 03:51 PM

I just got the new Moto- G5 + and it works great except I am not receiving my text messages. I can send them fine but nothing back. Any suggestions?

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Re: The new Moto G-5+
HAU4344
Enthusiast - Level 1
‎04-11-2017 08:17 PM

I took my phone into the Verizon store and they put the sim card in and ported it right there. Turns our that sim card was faulty and that is why it wouldn't receive texts. They are sending me a new one.

Back to my old phone in the mean time.

Thanks anyway Ann154.

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Re: The new Moto G-5+
Ann154
Community Leader
Community Leader
‎04-11-2017 03:55 PM

Did you port your number to Verizon Wireless at the same time or did you activate the phone on an existing line? Prepaid or postpaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: The new Moto G-5+
HAU4344
Enthusiast - Level 1
‎04-11-2017 08:17 PM

I took my phone into the Verizon store and they put the sim card in and ported it right there. Turns our that sim card was faulty and that is why it wouldn't receive texts. They are sending me a new one.

Back to my old phone in the mean time.

Thanks anyway Ann154.

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