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The June iOS update broke my phone

MISTHERD17
Miembro

After the June update, I haven't been able to receive voicemail notifications. Not only is visual voicemail broken, I don't get any notification that I receive a voicemail at all. The voicemail app crashes a second after I click to open it. I spent hours on the phone with Verizon customer service already.

I have to manually call my voicemail after every missed call to see if a message has been left. Now all of a sudden, my box gets maxed out at 20 voicemails and people are unable to leave me one since the overflow is no longer sent to archive automatically. So I have no clue who I'm missing calls from. I'm starting to get in trouble with my command (as I'm Active Duty) since they think I'm being difficult being contacted on purpose since this has been going on so long.

I attempted to install YouMail, but it doesn't work to get voicemails either. It has an error in that the LTE is perpetually offline. I'm able to use my phone perfectly except for the voicemails. And my mobile data is on but this app shows that my LTE network is disconnected. So maybe this is the issue???

The best I've read from other forums is that I need to either switch carriers or get a new phone. I don't have money for a new phone, and I really would like to stick with Verizon. But I'm getting desperate. ANYTHING THAT MAY ACTUALLY HELP SALVAGE MY PHONE???

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Re: The June iOS update broke my phone

glitchedpixel
Sr. Member

Why would an Apple iOS update mess with an Android phone? Did you post in the wrong forum?

Either way, I'd try resetting either your network settings or system. Had a weird problem with my LGv30 where it would crash constantly trying to do so much as access my contacts or dial pad that a factory reset did the trick.

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Re: The June iOS update broke my phone

MISTHERD17
Miembro

Oh, my gosh. I made a typo. The earth has shattered. But my phone still doesn't work.

Yes, all the network settings were reset on the several hours I spent with Verizon. Perhaps in the future, if you really don't have anything to help, don't waste my time.

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Re: The June iOS update broke my phone

Ann154
Expert

MISTHERD17 wrote:

Oh, my gosh. I made a typo. The earth has shattered. But my phone still doesn't work.

Yes, all the network settings were reset on the several hours I spent with Verizon. Perhaps in the future, if you really don't have anything to help, don't waste my time.

This is a peer to peer public community forum and not a direct link to Customer Service. The community member gave the best information based on the details provided.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: The June iOS update broke my phone

Community Manager
Community Manager

Staying connected is certainly important. I would be glad to help get to the bottom of this! To ensure we do not skip a beat, I do have a few questions. To confirm, what is the make/model of your phone? Since the update, have you already reviewed the notification settings? Aside from the reset of network settings, did you complete a reset of the voicemail app? 

 

Jaime_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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