Text message stop

[dnordmeyer]

ive been having problems with my Android Ultra.

what has been happening is that during normal use i will get notifications stating that my messaging has to stop ( native messenger not third party). every time this happens i can not open the app or read/ receive any  text messages. what can i do to fix this problem?

[vzw_customer_support]

I know its frustrating to have issues with your device dnordmeyer. We can help. Are you using a 3rd party messaging app? Have you deleted all old and long text threads you no longer need? I would also reset the messaging settings. Keep us posted.

KinquanaH_VZW
follow us on Twitter @vzwsupport

[dnordmeyer]

No I am not using a third party app it is the native app that is installed on my droid. Yes I have deleted all the threads and all messages. As well as clearing data in settings. No matter what I do the problem still exists.

[vzw_customer_support]

dnordmeyer

Thanks for those details! Which software version are you currently running? Any updates available? You can check right here: http://vz.to/1zz5kw5

RuthW_VZW
Follow us on twitter @VZWSupport

[dnordmeyer]

My current software version is 4.4 and there are no current updates available.

[vzw_customer_support]

dnordmeyer, thanks for confirming. Are you connected to Wi-Fi when you have this text messaging issue? If so, we reccomend that you disable Wi-Fi, connect to our network and test the text messaging feature. If the issue persists, then the last resort would be to back up your device at http://vz.to/IsygQ6 and master reset your device in Settings. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[rafiqa]

and all these countless pieces of advice, will not help. look also at the Community Forum titled "Text Message Fail' and see how long this has been going on