cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

Stratosphere screenshot on video blackout?

Miembro

To take a screen shot i hold the lock button and home key. I did this to capture an image during a paused video on my phone. I tried to view it in my photo gallery and the 3 screenshots i took were blackedout. In one, the video option bar was visible, but still the video image was balck. I closed the gallery and re opened it a few times and still no images. Why is this and what do i do to successfully take a screenshot duing a paused video?

Labels (1)
0 Likes
1 Solution

Respuestas correctas
Highlighted

Re: Stratosphere screenshot on video blackout?

Asistencia al cliente


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Highlighted

Re: Stratosphere screenshot on video blackout?

Asistencia al cliente


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes