Stratosphere- Problem with Screen Capture and Group Text Reply
kfeatherstone
Newbie

I have a problem with the side button that locks/unlocks the phone.  I don't know why it happens but sometimes when I press the side button to lock the phone it takes a screen shot and send its to my Gallery under the folder ScreenCapture.  I can't figure out why it does this sometimes, and when i want to actually take a screen shot I cant. 

Anyone know how exactly you can take a screen shot?

Another question i have is with Group Texts.  Is there a way to reply all when I receive a text that was sent to multiple people or can I only reply to the sender?

Hope someone can help thanks!

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Re: Stratosphere- Problem with Screen Capture and Group Text Reply
vzw_customer_support
Customer Service Rep

Hello kfeatherstone! I can provide you with instructions for taking a screenshot:

1. Press both the Power and Home buttons briefly.

2. You should hear a “click” sound and the screen will say “Screen captured. Saved as image file

In regards to your messaging, "reply to all" is not an available option. I hope this information helps!

ChaunceyM_VZWSupport

Follow us on twitter @VZWSupport

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Re: Stratosphere- Problem with Screen Capture and Group Text Reply
Dave-in-Decatur
Specialist - Level 2

Let me chime in, Chauncey, to say thanks for this tip! This is not documented in the Stratosphere user manual. I just tried it and it does work. This might also suggest that kfeatherstone is sometimes accidentally touching the Home button while pressing the side Power button to turn the phone off. I know this is possible, because I very often accidentally touch the Search button.

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Re: Stratosphere- Problem with Screen Capture and Group Text Reply
itzme
Enthusiast - Level 2

Doen't work for me. I sometimes get a window showing recent tasks, sometimes just returns to Home, most times nothing.

Samsung Stratosphere.

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Re: Stratosphere- Problem with Screen Capture and Group Text Reply
Dave-in-Decatur
Specialist - Level 2

It's a little tricky, esp. if (like me) your fingers aren't all that clever. You need to hold Home and Power at the same moment, just briefly. Sounds like you're holding Home, but not power. When it works, you'll hear a click like a camera shutter, and there'll be a frame around the screen for a second.

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Re: Stratosphere- Problem with Screen Capture and Group Text Reply
itzme
Enthusiast - Level 2

You're right. It is tricky, especially with my klutzy fingers.

Yhanks

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