Thank you for the confirmation, JOSZEF30. We can go ahead and check to see if your device is still under warranty, and if it is we can replace it free of charge. As long as there is no physical or liquid damage to the device, this process would be possible. Would this be an option for you?
Only as a last resort. More often than not it charges correctly, although sometimes it tiakes some fussing with it to get it to charge at the proper rate.
I finally found the issue after it became almost impossible to charge it: both the charging cable that came with it and the one I'd bought in a Verizon store were going bad and needed replacing. I should have remembered something an old friend, Dr. Pournelle, said: Always suspect the cables.
Joszef30 thank you so very much for the update. We are happy to learn you figured it out. Is there anything else we can assist you with? Did you test it? DoloresK_VZW
Of course I tested it; how else would I know it works? I still have to have the plug in Just Right, and it sometimes stops charging for no apparent reason, but with a little care I can get it fully charged at home, and sometimes get it to charge in the car.