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Samsung A50 Bluetooth issues

bowenar1650
Miembro

Bluetooth connectivity issues with my new A50.   At least 50 percent of the time, I have to restart my phone to connect with already/previously paired devices - speakers, auto, headphones, etc..  As soon as I restart my phone, it connects immediately ...  ???

 

thank you

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Re: Samsung A50 Bluetooth issues

Community Manager
Community Manager

We want you to have your device set up exactly as you see fit, Bowenar1650. I would like to help find a lasting solution so you can use Bluetooth as it was intended. When did this issue begin? Have there been any recent or available software updates for your device? Does your device list the connections when it is within range?

 ChrisM_VZW

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Re: Samsung A50 Bluetooth issues

zbalat
Miembro

Ever since I purchased this device paired BT devices disconnect randomly. The only fix for me is a device restart. I have tried everything sans a factory data reset but nothing has worked. 

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Re: Samsung A50 Bluetooth issues

Community Manager
Community Manager

It is imperative for your device to work correctly, zbalat. I use Bluetooth when I'm out and about and also when I'm driving so I know the important role it plays in today's tech world. Just to be sure, does your phone have the Wi-Fi setting ON or OFF when this issue happens? Is there a particular reason why you haven't tried the Factory Data Reset? 

VictorC_VZW

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