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Recent Apps button doesnt work

Miembro

The recent apps button on my Samsung Galaxy S6 edge has stopped working. Any one else have this issue, and was it able to be resolved? Tried turning phone off then on and even did a factory reset.

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Re: Recent Apps button doesnt work

Community Manager
Community Manager
hondarider08, Managing your phones most recent applications is definitely important. Here are the steps for this feature of your phone: http://www.verizonwireless.com/support/knowledge-base-152479/. What happens when you try to use this feature? Do you receive any error messages? Please share details so we can help.
TanishaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Recent Apps button doesnt work

Miembro

The button does not respond. I get no error and it doesn't even light up

when touched.

On May 2, 2015 6:33 PM, "Verizon Wireless Customer Support" <

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Re: Recent Apps button doesnt work

Miembro

I am having this same problem.  The button lights up but does nothing when pressed.  I bought this phone on lease only on October 5th.  Is there a fix or do we have to return the phone under the manufacturer's warranty?

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Re: Recent Apps button doesnt work

Miembro

Same problem here, recent apps and back "buttons" not working

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