Phones freeze and lock up.
deirdre4
Newbie

For almost a year now, we have had a problem with our phones.  They freeze and lock up and the only way to get them to work again is to reboot the device.  You can't dial a number, text, open an app, or sometimes even get back to the home screen.  Now, I believe there is a network issue or OS issue here and I hope someone can direct me to a way to fix it. 

First, of all we have three phones and they are not all the same; two are Motorola Droid 3 and one is an HTC Thunderbolt.  So I do not think this is a device issue.

Secondly, the three of us do not use our phones in the same way.  My son and I have a lot of apps on ours but my husband does not.  And my son and I do not have the same apps.  So I do not think we have an app issue.

That leaves two things left; the network and the Android OS.

Does anyone have any suggestions that can help resolve these issues?

Thanks for any help that you can give.

deirdre4

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Re: Phones freeze and lock up.
tbo27
Master - Level 2

I would back everything up and factory data reset. I've had both phones several years ago you may like them better with this type of refreshing