Not getting promotional 1GB?
llamee
Enthusiast - Level 3

I upgraded two lines in September when I pre-ordered the Note 4.  My order confirmation states "1GB BONUS DATA/MO FOR 2 YRS Expires 10/22/2016" for each line.  As of today, the data has yet to be added and when I called Verizon today, the representative said she couldn't find that promo code.  Instead, I'm getting 4GB a month for twelve months.  Can someone from Verizon tell us what's going on?  I see other threads but each one results with private messages and nothing for the rest of us.

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Re: Not getting promotional 1GB?
AZSALUKI
Legend

i would print out that order confirmation and take it in to a store.

Re: Not getting promotional 1GB?
kard
Enthusiast - Level 2

Same thing for me.  I have spent HOURS and HOURS and HOURS on the phone with verizon reps to get all the promotions due me by staying with Verizon, Upgrading to new phones Upgrading to new plans and it has just been screw up over screw up from Verizon with promotions not being honored, shipments not being shipped etc.  Each rep telling me something different.

I have been a verizon customer for over 10 years but this is absolutely ridiculous and extremely frustrating.

UN BE LIEV A "BULL"

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