No mobile network

[KULAGRL7]

Over the last 6 months noticed that I cannot call from smartphone due to not having a mobile connection....even in a city. It is becoming more and more frequent and irritating.  Please assist.

[dexman]

What happens when you try to call out? Can you receive calls?  Could the SIM card be the culprit?

[Ann154]

Is it no cellular connection at all or no data connection?

[KULAGRL7]

often cannot call cuz "no mobile network

[KULAGRL7]

no cell phone mostly ...text messages too sometimes

[vzw_customer_support]

KULAGRL7,

This is not experience we want you to have with us. Six months is way too long to have these issues with your mobile connection. It's important you always have reliable service and I'll be happy to help get to the bottom of this for you. What zip code are you located in? Do you know if any other users are having the same issues with their connections too?

JuanD_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KULAGRL7]

96790

On Wed, Nov 15, 2017 at 10:14 AM, vzw_customer_support <