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I do appreciate this offer, but frankly if I get a new GS4 that has to be upgraded to KitKat from Verizon and it goes through the same issues described above, I am not interested. I still haven't seen one person on this forum say their issues are gone.
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Thanks for clarifying, Scoobyshack. With the device overheating in addition to the service and blueooth issues, I would recommend bringing your phone and any chargers you've been using into a Verizon Wireless owned store http://bit.ly/3SdsA for some hands-on evaluation. If you're needing a replacement, your one year manufacturer's warranty will replace your current phone with the same make and model device if there's been no physical/liquid damage or software alterations.
JenniferH_VZW
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I have the same problems with my note 3. Killing the battery, no reception where I did get reception before the update, 4G flips to 3G. Wi-Fi even acts weird. Apps runs sluggish. Text messaging wont go through because it keeps asking for "input method" which is already chosen. I have turned it off and removed the battery several times. I love this handset too. Please advise.
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It seems the only solution as of this date is to give out new phones, which will then be updated with kitkat 4.4.2, unless you keep deferring the update. I have received a new (refurbished) galaxy s4 from verizon, and I still have the exact same problems as before once the update has been installed. I have given up on contacting Verizon since they can offer nothing more that do a factory reset, which does not help. So 2 different phones, same result. Sometimes I have 4g, sometimes I have 3g, other times I have nothing. The battery issues do seem to have improved, but not because of the refurbished phone, they do not come with a battery. You have to use your old one. So, this is very clearly a problem with the so called upgrade. None of these problems occurred before the phone was updated. I can only hope for a new update that fixes the connectivity problem, or put up with it until I am eligible for a new phone. It is a shame since I really liked phone before this update!
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I agree completely BobK406! I have a Galaxy 3s and not one of the ones that couldn't get the update. Sadly mine could receive it and I would say my life hasn't been the same since. It's ridiculous! I've done the full factory reset, tried it in Safe Mode and bought a new battery yet the issues persist. Huge battery drain. Shuts off on its own. Even turns itself of while in the Safe Mode. I've only got a couple months before I qualify for a upgrade. It makes me sick to think I'll have to suffer through it with this garbage.
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I have the same problem and my upgrade is 6 months from know. Ugh. Is the update so anything that we try to do might not work. Thanks a lot Samsung.
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*now
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I'm sorry to hear you are having issues with your phone after the update chrissybee125. Thanks for trying all those trouble-shooting steps. If you have done all you can we may have to look into a warranty replacement. Have you deleted all problematic apps on your phone?
Kinquanah_VZw
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Yes I have. It wouldn't make since to pay the warranty of $100 and in a month and half until it is time to pay for a new.
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chrissybee125,
I understand not wanting to pay twice for a device! Does your current device have any physical or water damage? If not, the device will be just covered under warranty and will be replaced with out any extra charges.
LindseyT_VZW
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