IIt sounds like it may be working on an update. Plug in to power and leave it within wifi range. It took my phone an hour to download, during which you can't use the phone.
Yes, I had a dead phone now as well and it keeps vibrating and it rings when there is a call. The new lollipop is buggy and never should have been released. Sometimes it can be fixed using their software tool which only works if you have full access to your phone from a computer. I tried but I could not get full access and I even took it to Samsung and they could not get into it. Bottomline for me was hours wasted and 6 days to get a phone because they couldn't even get my replacement phone shipped like they said they would. They claimed "shipping precess malfunction". They will not allow store to give out replacements so they apparently do not give one sxxx about customer satisfaction. I have been a loyal customer for years but now I believe it is time to leave the Verizon and try another carrier.
WHether you switch carriers or not, consider an un-branded phone next time. It's the only way to be sure to get updates without carrier junk messing up the works.
no matter where you go, any phone you get is yours. You can't hold the carrier at fault, you have to go to the manufacturer.
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