I know how much I depend on my device so, I'm sorry to hear a customer having these issues. We are here to make sure that we get this resolved. I know that if this device completely runs out of battery, it can take 18-20 minutes on a charger before it responds. Please check for that. If that isn't it, please try this link: http://www.verizonwireless.com/support/knowledge-base-117689/. Did anything happen to the device before the trouble? Is there any physical or water damage? Let's get this resolved. BobbyN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!