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My brand new droid dna keeps losing its connection to phone service. Why?
wolfmage459
Enthusiast - Level 2
‎11-27-2012 02:43 PM

My brand new droid dna keeps losing its connection to phone service.  Why?  Its getting worse, day by day

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
4ktvs
Contributor - Level 1
‎11-27-2012 11:29 PM

It may be a bad phone. My 1st razr was like that. Does it seem to get hot when this happen's?

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
wolfmage459
Enthusiast - Level 2
‎11-28-2012 10:17 AM

No. Not that I've noticed. A friend taught me how to do a soft reboot. I

did this 19 hours ago. I haven't had the problem since. I guess ill just

wait and see

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
wolfmage459
Enthusiast - Level 2
‎11-28-2012 10:18 AM

Thanks for your response

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
Lomram
Enthusiast - Level 2
‎11-30-2012 07:08 AM

I'm have the exact same issue.  HTC DNA keeps losing connection to the 4g (and 3g) network.  Have to keep restarting my phone.

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
Lomram
Enthusiast - Level 2
‎11-30-2012 08:14 AM

I disabled avast! Mobile Security and everything seems to be much better.

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
wolfmage459
Enthusiast - Level 2
‎11-30-2012 08:18 AM

I was thinking I would have to take my phone back. What's shady?

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
wolfmage459
Enthusiast - Level 2
‎11-30-2012 08:20 AM

What's avast*? Auto word change

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
psh0629
Newbie
‎11-30-2012 08:49 AM

I am having the same issue. I bought two DNA's, one for me and one for my spouse. Theirs has dropped its connection to phone service nearly once per day. Mine has not had an issue. I've taken their SIM out and put it back in....hopefully it was seated incorrectly. Will update.....

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Re: My brand new droid dna keeps losing its connection to phone service. Why?
Lomram
Enthusiast - Level 2
‎11-30-2012 08:59 AM

avast is a Mobile Security app that I had downloaded on my HTC Thunderbolt.   I did not install it on my DNA. However, it seems to have automatically transferred to my new DNA.  I had the issue until i disabled this app in the"Manage Apps" function.  I don't know if this was the cause of my issue, but I've not had the issue since i've disabled it.

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