My bluetooth on my Samsung Galaxy S3 will not Turn on
mclay06
Newbie

I updated to the KitKat over the weekend and now my bluetooth will not turn on now.

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
vzw_customer_support
Customer Service Rep

Hi mclay06,

I am sorry your bluetooth is not turning on! Have you tried to repair your bluetooth device to your S3? Here's a link to the guide for the steps http://vz.to/1r2igIR.

Thank you!

EdW_VZW Follow us on twitter @VZWSupport

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
mclay06
Newbie

The Bluetooth on the phone will not turn on. When you go to turn it on the button turns back to off.

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
vzw_customer_support
Customer Service Rep

Thanks for the update, mclay06. Did you try to remove the current blue tooth device on your phone to re add the device to see if the pairing reconnects it? Try doing a soft reset by powering off the device for a good minute. Turn it back on and the remove the current blue tooth and then power cycle it again then to do a fresh re-add of your blue tooth device. Let me know how this works out or visit http://bit.ly/yN1P80

Thank you!

EdW_VZW
Follow us on twitter @VZWSupport

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
mclay06
Newbie

I can't pair a device to my phone because the bluetooth button on my phone will not turn on. So it is not a issue of pairing to a device. The bluetooth part of the phone will not turn on at all.

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
vzw_customer_support
Customer Service Rep

Thanks for the additional information mclay06! Let's make sure to resolve this issue pronto! A factory reset will resolve any system issues (including Bluetooth) produced while updating your software to latest version. Please follow the steps at this link http://vz.to/1xo6ScD to complete a factory reset. Make sure to uncheck at step number 3 **very important**.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
mclay06
Newbie

Ok well I did the factory reset and the bluetooth button still will not turn on.(the blue tooth button on the phone not a device) So what do I do now.

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Re: My bluetooth on my Samsung Galaxy S3 will not Turn on
vzw_customer_support
Customer Service Rep

mclay06, a factory reset usually will fix any issue within a device. I'm sorry that didn't resolve yours. Does your device have any physical or liquid damage on it? Will you please check the charing port and the inside of the device?

VanetrisC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

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