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Moto E4 Boot Loop
mirtec001
Newbie
‎07-16-2018 09:19 AM

All,

     I updated my Moto e4 to the latest OTA and now I have a huge problem.  It doesn't want to seem to get past the "Hello Moto" animation.  I rebooted the phone in to fastboot and reset the phone to factory settings, wiped the system cache, and still nothing.  I really like the phone and would love to get it back to functional.  Please help.

Thanks,

Pete

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Re: Moto E4 Boot Loop
vzw_customer_support
Customer Service Rep
‎07-18-2018 09:29 AM

Oh no, mirtec001. I hope you are not still having this issue with the phone. You have done quite a bit already to resolve this issue, but if this is still going on, please run the Software Repair Assistant http://spr.ly/6586Dqk0n;

 

Let us know what happens. 

Tamara_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Moto E4 Boot Loop
mirtec001
Newbie
‎07-20-2018 07:05 AM

Hi Tamara,

    It looks like the link is broken.  Can you please post another link?

Thank you

Pete

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Re: Moto E4 Boot Loop
vzw_customer_support
Customer Service Rep
‎07-22-2018 07:09 AM

Mirtec001, we apologize for the trouble with that link. Let's try this again. Please visit http://spr.ly/6587DS8h1.

Loren_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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