Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
pherson
Champion - Level 1

It will be sent when you follow the directions.

Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
Snn5
Legend

Bet you didn't disable Google apps and app data when you factory reset did you?

Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

I disable them every time it reboots..I KEEP them disabled

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

Before the hard reset...and any time it reboots or I reboot it...I think it's just time to warranty it

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
Snn5
Legend

You disable what after every boot?  Once disabled, stays disabled.  Force stopping/closing just restarts a process.  You only disable Google backup BEFORE a wipe.

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

And don't get me wrong I LOVE VERIZON AND THEIR SUPPORT! been a customer for 15years..it's just this version of OS on this phone..waiting for update and hoping it fixes it..it's not Verizon's fault..it's LG testing the patches in labs before they can push...just frustrating

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

I was on phone with support guy..he had me disable certain bloatware...I don't use much 3rd party stuff...it was a cpl months ago. Not fresh in my head..like I said...just waiting on update n using safe mode alot

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

Mine don't stay disabled! But it's late and I'm out for night. Thanks for input

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
mymichele_sv
Enthusiast - Level 2

Have email going directly with VERIZON again now

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Re: More LG G3 lollipop problems like everyone else :-( HELP!!!!!!
vzw_customer_support
Customer Service Rep

I want you phone to start working again mymichele_sv! I understand how frustrating it can be to have a phone freeze and do all kinds of things but don't worry we will get your phone working again. I know you said you contacted tech support and was wondering what troubleshooting have you done so far?


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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