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Locked out of my phone!!!

Miembro

So, for my LG Spectrum, I usually use a pattern to unlock my phone. Today I decided to use a password with letters and numbers and I forgot it. I know, stupid much ? Lol, It usually gives me a "Forgot your pattern?" option when I use the pattern, but no option showed up for this. Can anyone help me find a way to unlock this or somehow restart my phone to factory settings?

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Re: Locked out of my phone!!!

Sr. Member

If you tried to use a password 3 times and failed, you are locked out  As it stands right now, your phone is bricked and you can not even do a factory reset.. Your only recourse is to either call Verizon customer service or go to a Verizon store where they can enter in a special code (PUK) for your phone. This will unlock it and make it useable again. As you found out, worst thing anyone can do is forget their password.

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Re: Locked out of my phone!!!

Novice

I am understanding that you are locked out of your phone and not the sim. If this is correct then simply perform a hard reset. This will let you boot into hboot and perform a factory data reset. Instructions for a hard reset can be found under support on Verizon's website.

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Re: Locked out of my phone!!!

Novice

You can still reset it so no worries. You have tu turn the phone off and find out the button you needto press. I would google your phone model hard reset and it will be online. Its easy. Bad part is EVERYTHING wil be wiped.. EXCEPT memory card of course. PUK code does not apply here since its not asking for it.

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Re: Locked out of my phone!!!

Miembro

Unlocking the PUK

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Re: Locked out of my phone!!!

Novice

WOW!! Lots of people with little or no knowledge trying to help - more dangerous than not helping at all.

OP, power down your phone. Press + hold the volume down key + power at the same time until you see the message about permanently eraseing all data. Release the keys, press power key twice to select and the confirm the operation.

More info: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49821

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Re: Locked out of my phone!!!

Novice

Unlocking the PUK? Do you even know what PUK is?

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Re: Locked out of my phone!!!

Novice

What the....

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Re: Locked out of my phone!!!

Expert

The original post was from June 2012.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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