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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Miembro

I have two on my account that both have issues since the 5.0 update and I realize they're asking questions they are told to ask, but at this point, I've been asked the same questions every time I talk to customer service so it's like a broken record.. "We want you to still like your phone, have you tried safe mode? have you tried turning it off and taking the battery out? have you tried not using any extra apps? have you tried a reset on it?"  I couldn't get my phone to respond to the touch screen last night.  I left work with 17% battery power last night (after charging it twice yesterday to 100%) and couldn't operate the phone to respond to messages or make calls.  I'm feeling like switching to Verizon was a HUGE mistake..and being that this is my ONLY phone, it's REALLY hard to call Verizon and trouble shoot the phone that I'm calling on while I'm on it..

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Community Manager
Community Manager
LMK81, You deserve world class service and I want to provide that for you. I like to see what we can do to resolve the battery issue for you. Does your device have any physical or liquid damage?
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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Community Manager
Community Manager
LMK81,  We certainly appreciate all that you have done so far. If the issues are persisting even after a hard reset there may be a hardware issue with the device and we would want to look at replacement options. Is there any physical or water damage to the device? We can get started with a replacement order through our technical support at 800-922-0204.  AdamG_VZW Follow us on Twitter @VZWSupport  If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Miembro

No there isn't.

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Miembro

What used top be the best phone and service I've ever had are now both the worst. This update has crippled both and I wish Verizon wold wake up and see what they've done. Some of the issues I am having with my Samsung Galaxy S5 are as follows:

- Battery life has been cut by about 2/3. I have to recharge at least once a day and that is usually not enough

- The phone overheats when recharging

- the phone operations are slow and choppy. Apps get stuck on the screen and will not clear, or be cleared, until the phone is good and ready to clear them

- I am not able to hang up telephone calls because my phone screen stays black and will not show me the red "end call" button. I have to wait until the other end disconnects and be very quiet until I'm sure that happens

- This morning, I had no control over the phone at all when trying to turn off the alarm clock app. It woke up my entire family because i could get the phone to do nothing, not even turn off.

- I was told, in a Verizon store, that the poor performance was my fault for having too many apps downloaded onto the phone and for having too many text messages. They wanted to hear nothing of the software update problems and told me that they have heard nothing bad about it up to that point.

These are just a few of the issues I'm having. I won't waste my time typing anymore as I'm sure they will never be seen or mean anything to anyone at Verizon anyway.

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Miembro

I should not have to uninstall any apps, do a factory reset and possibly lose content or any of these things that are being suggested.  My phone worked perfectly prior to the update.  Never had a problem with contacts, music, lock screen, swiping to answer calls or battery life just to name a few.  The phone was easy to use and easy to view.  This update has taken all that away and more according to what I'm reading here on this thread.  People are not getting their money's worth nor are they getting reliable customer service.  Took my phone in to my local Verizon store and was told there is nothing they could do about this update. NICE reply!!  Appreciated the help for sure Smiley Sad  As a long time Verizon customer I've seen the CS decline greatly, can't even get them to put a screen protector on but they are happy to sell you one.  Was always pretty satisfied with CS and product until the More Everything plan that Verizon forced on customers which is basically More $$ for Verizon and less everything for customer.  Good Job Verizon in alienating your customer base.

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Miembro

@Verizon Wireless Customer Support: While I'm happy that you're on this forum attempting to help some people ... there are DOZENS of people reporting these same problems.  Where is the corporate response?  There is a problem that needs corporate-level attention ... not one customer support rep telling people to remove applications and to run their phone in safe mode. 

This is RIDICULOUS and I will absolutely sign up when someone raises the class-action suit.  You're charging us for services that you're not delivering.

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Sr. Member

My phone has no issues at all after the update.  I know over at android central some people said they did a factory reset after the update but I didn't.  Mary

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Sr. Member

From what data I've seen so far about every seven S5 phones out of ten got hit in some form or other, and the remaining three very minor to no problems reported yet.

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Re: Let's hear from YOU on your S5 & 5.0 update, normal, not working, I'm in trouble?

Community Manager
Community Manager
We want you to feel comfortable with using your keyboard. What symbols are you having a problem with seeing on the keyboard? Which keyboard setting are you using? Check settings and keyboard.  SheritaH_VZW  Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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