LG ally issues- need advice

[mike2094]

Got a couple issues  with my ally and need advice

When charging battery sometimes a ? will appear in the battery indicator up top and it will stop charging with battery seated correctly and plug is in tight. does it with both the car charger and home charger

Second  issue will randomly lose 3g and in order to restore need to do hard reset.

any thoughts or should i just take to verizon store and get them to do a swap?

[moates]

Sorry for the long response, but I have provided some information below that may help.

Battery Issue

Step 1 – Power the device off and remove the battery.

Step 2 – Ensure the contacts on the battery and device are clean. *If not, take a microfiber cloth (the same one that you use to clean the screen) and rub the contact.

Step 3 – Check the water mark indicator to ensure no moisture was present.

3G Issue

Step 1 – Ensure the device has ample signal (3-5 bars). *If not, relocate with the device as something in the immediate area could be causing an interference.

Step 2 – Soft reset

-Power the device off

-Remove the battery for 20 seconds

-Place the battery back in

-Power the device back on

Step 3 – Update the device

-Dial *228 and press send

-Once prompted by the automated system press 1

-Wait 45 seconds until programming is completed

Step 4 – Place the device in airplane mode and disable after 20 seconds.

-Press and hold the power key.

-Touch Airplane Mode.

Airplane mode is ON

Enabled - radio off

Airplane mode is OFF

Disabled - radio on

Step 5 – Place the device into WiFi and disable after 20 seconds

-From the Home screen, touch the applications tab (bottom of the screen).

-Touch Settings.

-Touch Wireless & networks.

-Touch Wi-Fi. (Wifi is enabled if a green check mark is present.)

Step 6 – Put the device into Safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications.

Enabling Safe mode

-Press and hold the power key.
-Touch Power off.
-Touch OK.
-Slide open the keyboard.
-Press the power key then press and hold the OK key (on the keyboard).
-Hold the OK key until Safe mode appears on the lower-left corner of the screen.
*This may take up to 30 seconds.

Disabling Safe mode

Press and hold the power key.
Touch Power off.
Touch OK.

***If the device works properly in safe mode, you may have a application that is not native to the device that is causing the issue.