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When I plugged my phone into the OEM charger this afternoon, it was at 8%. A few hours later, after what has normally been sufficient time to fully charge it, it was down to 7%. I've tried multiple chargers that are known to work and with multiple outlets. I've turned it off and tried to charge it. Nothing has worked. It's now down to 3%.
This phone is 9 months old. I've never had any problem charging it until today.
What else can I do here?
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Additional info: the red charging indicator is on and the animated battery shows the growing green bar, as if it is actually charging. The percentage of charge is not going up, though.
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Are you plugged into a wall mounted electrical receptacle or a USB port on a computer?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Multiple wall outlets.
It finally took some charge overnight, but it only went from 3% to 30% in 9 hours. There is a system update waiting, but it refused to install it because of the low charge.
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The charge from 3% to 30% occurred with the phone powered off, too. Like yesterday afternoon, it seems to use as much charge as it receives when trying to charge with the phone powered on.
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I completely understand your concern, RonSwanson20. Please follow this troubleshooting guide, it can be helpful to correct issues like this : http://spr.ly/6589DnnvD .
CecileC_VZW
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Have the same problem. As usual, Verizon is no help
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gary198, I know how important it is to have a device that charges as it should. How long has this been happening with your device? When it started, do you remember any changes to the device?
Leonard_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Trouble shooting is a joke when you are trying to hang on to every ounce of battery you have left because your phone WONT CHARGE!
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Probably time to upgrade. Battery is probably shot.