Re: Knock on won't work & contact list problems
vzw_customer_support
Customer Service Rep

We appreciate you taking steps to resolve this

srivergirl Let's get to the bottom of it and resolve it.  After all those steps and before suggesting the factory reset, let's test in Safe Mode http://vz.to/1nPG9hJ. Keep us posted.

AdaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Knock on won't work & contact list problems
srivergirl
Newbie

I do have broken lines in the notebook application.

in the contacts, I can see the search bar, but it does not respond when I attempt to use it to search contacts. 

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Re: Knock on won't work & contact list problems
srivergirl
Newbie

I followed the instructions in the link provided to start the phone in safe mode.  Both problems persist, even in safe mode.

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Re: Knock on won't work & contact list problems
Snn5
Legend

Digitizer is defective.  Replace under warranty if warranty remains.

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Re: Knock on won't work & contact list problems
srivergirl
Newbie

HI,

I've done the things suggested, and responded on my thread. I've not heard

back. What are my next steps?

when in notepad, I do have broken areas in the lines.

when in safe mode, the problems persist.

What do I do now?

On Sat, May 30, 2015 at 11:35 AM, Verizon Wireless Customer Support <

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Re: Knock on won't work & contact list problems
Snn5
Legend

If under warranty, contact Verizon for a replacement.  Your digitizer is defective.

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