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Jelly Bean Update?

Miembro

Will the Motorola Razr M be getting the system update soon or even at all? If so when? Thanks for your time Smiley Happy

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Re: Jelly Bean Update?

Líder Sénior

Have to ask Motorola for that.  Check their schedule page and is subject to change.

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Re: Jelly Bean Update?

No corresponde

sometimes you guys crack me up. you guys say we need to ask motorola about it? if they call them they are gonna tell us we need to ask verizon about it. i dont think any of you have the slightest clue on whats going on. GG epic fail. then when people start getting upset about it. Verizon iqnores its customers. thats really good customer satisfaction there...not

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Re: Jelly Bean Update?

Líder Sénior

Look at their update schedule.  Verizon doesn't make the update.  If it says in development then it's still in Motorola's hands.  The sooner they submit it the sooner you'll get it.

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Re: Jelly Bean Update?

Sr. Member

BTW, if by "you guys" you mean Verizon reps, you're talking to the wrong folks. This is a user-to-user forum. Any input from VZW reps is clearly marked as such by screen name and avatar. Tidbits (judging from his profile) is a mischievous Hawaiian monkey of some sort. No comments, please, on whether that by itself would disqualify him from being a VZW rep.

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Re: Jelly Bean Update?

Líder Sénior

TwoTabs wrote:

sometimes you guys crack me up. you guys say we need to ask motorola about it? if they call them they are gonna tell us we need to ask verizon about it. i dont think any of you have the slightest clue on whats going on. GG epic fail. then when people start getting upset about it. Verizon iqnores its customers. thats really good customer satisfaction there...not

Here you go.

https://forums.motorola.com/pages/00add97d6c

It hasn't been updated to reflect newer devices, but it was last updated Oct 1, 2012.  So can't tell where they are with your update. 

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Re: Jelly Bean Update?

No corresponde

yes verizon doesnt make the update but its up to the "service provider" to determine when the update is released? i dont own a moto phone and will never own one. i was just trying to explain the proccess. i just went through this crap with my LG spectrum and all we got were lies lies lies by vzw

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Re: Jelly Bean Update?

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TwoTabs wrote:

yes verizon doesnt make the update but its up to the "service provider" to determine when the update is released? i dont own a moto phone and will never own one. i was just trying to explain the proccess. i just went through this crap with my LG spectrum and all we got were lies lies lies by vzw

So if  the manufacturer doesn't submit an update... Then what?  How is Verizon could possibly give you any type of date?  Until the manufacturer submits something Verizon will NEVER know unless the manufacturer says "We will not be making an update for X device."

Right now Motorola has updated their update page shortly AFTER I posted that one.  Go have a look and see what it says from the manufacturers mouth.  The question remains when will they submit the update.

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Re: Jelly Bean Update?

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like i said the manufacturer makes the update but its up to the service provider to determine when they will push the updates OTA. spectrum users and been dealing with this for awhile now.

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Re: Jelly Bean Update?

Líder Sénior

We are talking about the Razr, and not the Spectrum.  Motorola has NOT submitted an update yet and recently updated their schedule.  Until Motorola SUBMITS something Verizon can't tell you.  When Motorola submits something is AFTER they do their soak tests which THEY HAVE NOT DONE.  So right now Verizon can't tell you a thing.

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