I have the Moto X and I'm having issues with MMS.

[bewinship]

I can send photos, but .gif and videos don't display properly on the recipient's phone.  I use hangouts, but the issue is also present in the default messaging app.  After poking aorund on several forums I noticed that alot of people reported that the MMS Port should be set to 80 under the OS APN settings.  My settings however show MMS Port: Not Set  and the options to change it are greyed out.

I've tried using resetting the APN settings, rebooting the phone, using different apps, using both wireless and 4G, all to no avail.

Has anyone with this issue found a way to send .gif files successfully?

Thanks,

[vzw_customer_support]

Hi bewinship!  I want to ensure your MMS mesages are sending properly.

Please tell me the current software version of your Moto X http://vz.to/PVtBd9.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bewinship]

Android 4.4.2  

system version: 164.55.2.ghost_verizon.verizon.en.us

[vzw_customer_support]

Thanks for confirming bewinship!

Just to clarify, have your video messages ever worked correctly? If so, when did you begin to have issues?

You can run your device in Safe Mode http://vz.to/1hmRxRm to determine if this issue is caused by a third party app.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!