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I had set my phone to use the pattern screen lock but now it is asking for a PIN.
deadlawn
Enthusiast - Level 1
‎10-26-2014 09:18 AM

I had set my phone to use the pattern screen lock but now it is asking for a PIN.
I turned my phone on this morning and instead of the pattern lock that I've been using with this phone since I purchased it, it is now asking for a PIN that I do not know.

I contacted Samsung but they told me that my carrier would be able to reset the PIN for me remotely. I've been trying to find a way to chat with Verizon support but it keeps sending me to self help troubleshooting. It was so easy to get a live person on Samsung support, how do I get a real person on Verizon?

Thanks

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Re: I had set my phone to use the pattern screen lock but now it is asking for a PIN.
deadlawn
Enthusiast - Level 1
‎10-27-2014 10:20 AM

Thanks deb2too, I'll keep the number for future reference. I was able to unlock the phone via https://www.google.com/android/devicemanager

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Re: I had set my phone to use the pattern screen lock but now it is asking for a PIN.
deb2too
Contributor - Level 3
‎10-26-2014 01:29 PM

Try 1-800-922-0204

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Re: I had set my phone to use the pattern screen lock but now it is asking for a PIN.
deadlawn
Enthusiast - Level 1
‎10-27-2014 10:20 AM

Thanks deb2too, I'll keep the number for future reference. I was able to unlock the phone via https://www.google.com/android/devicemanager

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