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How do I get my replacement phone replaced?

daggettlee
Miembro

I recently received a replacement phone under warranty for my LG G4. The replacement phone stopped working correctly after a day. I took it to a verizon store and they said they won't replace it and I have to talk to the company that replaced the phone. So I talked to that company and they said they won't replace it since there's no physical damage to the phone. Who do I have to talk to in order to get a working phone?

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Re: How do I get my replacement phone replaced?

zellerandy
Sr. Member

Oh no Verizon replaced it.  Asurion didn't.  Tech support actually does the manufactor warrenty not LG.  Call customer service and select option for tech support they will help you out

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Re: How do I get my replacement phone replaced?

zellerandy
Sr. Member

So you went through LG to get the warrenty replacement and not Verizon?  If you went through LG and they gave you a faulty phone?  Then LG should replace it since they sent you bad phone and Verizon wont/shouldn't have to replace a phone lg sent you

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Re: How do I get my replacement phone replaced?

daggettlee
Miembro

No I went to the Verizon store originally with my first broken phone and they took down my info. Then the next day I received the replacement phone.

When I went back to the Verizon store they told me they wouldn't replace it and that I had to contact the company that sent me the phone. But they didn't tell me which company it was so I assumed it was Asurion. That's the company I contacted who said they wouldn't replace it because there's no physical damage.

Should I just go straight to LG for a repair service?

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Re: How do I get my replacement phone replaced?

zellerandy
Sr. Member

Oh no Verizon replaced it.  Asurion didn't.  Tech support actually does the manufactor warrenty not LG.  Call customer service and select option for tech support they will help you out

View solution in original post

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