How do I get my replacement phone replaced?

[daggettlee]

I recently received a replacement phone under warranty for my LG G4. The replacement phone stopped working correctly after a day. I took it to a verizon store and they said they won't replace it and I have to talk to the company that replaced the phone. So I talked to that company and they said they won't replace it since there's no physical damage to the phone. Who do I have to talk to in order to get a working phone?

[zellerandy]

So you went through LG to get the warrenty replacement and not Verizon?  If you went through LG and they gave you a faulty phone?  Then LG should replace it since they sent you bad phone and Verizon wont/shouldn't have to replace a phone lg sent you

[daggettlee]

No I went to the Verizon store originally with my first broken phone and they took down my info. Then the next day I received the replacement phone.

When I went back to the Verizon store they told me they wouldn't replace it and that I had to contact the company that sent me the phone. But they didn't tell me which company it was so I assumed it was Asurion. That's the company I contacted who said they wouldn't replace it because there's no physical damage.

Should I just go straight to LG for a repair service?

[zellerandy · Accepted solution]

Oh no Verizon replaced it.  Asurion didn't.  Tech support actually does the manufactor warrenty not LG.  Call customer service and select option for tech support they will help you out