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HTC One headphone jack stopped responding? Phone within one year warranty.

Miembro

Hi my phone's headphone jack stopped responding all of sudden today morning.

The phone is within1 year warranty. Is this a known issue?

I am using oem HTC headphones that came with the phone.

Its so annoying!

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Re: HTC One headphone jack stopped responding? Phone within one year warranty.

Asistencia al cliente

NY2j,

I hear you! I'm an avid music listener, so that would be no fun for me. I reviewed information on the phone, I am pleased to say we can help you! Is there any damage to the phone? http://vz.to/1hsqmD6 . Are you able to hear when you make/receive calls? Speaker phone works?

AdaS_VZW
Follow us on Twitter at @VZWSupport

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Re: HTC One headphone jack stopped responding? Phone within one year warranty.

Miembro

No Damage to phone. Is is as good as new.

I am able to hear while making calls.

Speaker works perfectly fine.

Thanks and Regards,

Neeraj.

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Re: HTC One headphone jack stopped responding? Phone within one year warranty.

Miembro

No Damage to phone. Is is as good as new.

I am able to hear while making calls.

Speaker works perfectly fine.

Thanks and Regards,

Neeraj.

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Re: HTC One headphone jack stopped responding? Phone within one year warranty.

Asistencia al cliente

NY2j,

Great to hear your phone has no damage, and works while making calls and using the speaker. We definitely want to ensure your phone is working as well when using the headphone jack, so let's works this out. Please send me a follow request and then a direct message to further assist you. http://vz.to/1fbIKzK

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: HTC One headphone jack stopped responding? Phone within one year warranty.

Asistencia al cliente

Hello NY2j, let's get to the bottom of this together! You can replace the phone under manufacturer's warranty if still within the timeframe. View details: http://vz.to/1iiflEz you can contact us via these mediums to have the phone replaced as well: http://vz.to/19p59Ec Have you tried placing phone in safemode: http://vz.to/1dRPmjq or a hard reset to see if the issue can be resolved http://vz.to/1l8JXKh .

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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