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Galaxy S3 not sending texts anymore

ecase727
Miembro

My Galaxy S3 is no longer sending texts.  The problem started quite suddenly yesterday morning (11/18/14) for no discernible reason. Nothing changed about the phone between Sunday when it worked and Monday when it didn't.

I'm using the default messaging app that comes with the S3. As far as I can tell, it seems to be happening to every text I send, regardless of what kind of phone is on the receiving end. Tested it on people both with droids and with iphones. 

What happens is I send the text and I get the little "sending" icon, which on an S3 is a little spinning cirlce thing.  That goes on for awhile and then I get a message informing me that the text failed to send.  One time of the several times I've tried, I got the error message, but the person on the receiving end still received the text.

The only thing that changed is that I was roaming with voice/text only, overseas (Japan) for 2 weeks.  My texting worked fine while in Japan. However it has not worked since I returned.  Nothing about the phone in terms of apps or software or hardware has changed between when it worked and now.

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Re: Galaxy S3 not sending texts anymore

Community Manager
Community Manager

Let's get this resolved ecase727! Is everything else working on the phone (calls, internet)? Please try powering off the phone and removing/inserting the sim card here http://vz.to/1yPARrl test and share. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy S3 not sending texts anymore

ljcleland
Miembro

Verizon support can you please message me I can t post a question for some reason

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Re: Galaxy S3 not sending texts anymore

ecase727
Miembro

All other services function properly, including sending voice calls. It's only texting.

Turning phone off and removing/reinserting sim card did not resolve the issue.

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Re: Galaxy S3 not sending texts anymore

Community Manager
Community Manager

ecase727,

Thanks for trying that out. Let's go into the settings of the phone. Please go to Apps>Settings>More Settings>Default Messaging App. Under this menu, is Messaging selected?

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy S3 not sending texts anymore

ecase727
Miembro

Yep it is. Only other option is Google Hangouts, which is not selected.

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Re: Galaxy S3 not sending texts anymore

ecase727
Miembro

Anyone there?  This issue is still not resolved.

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Re: Galaxy S3 not sending texts anymore

GalaxyClass
Sr. Member

Do a force stop on app and clear cache and data, do a restart and go back and try texting.

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Re: Galaxy S3 not sending texts anymore

ecase727
Miembro

Did not work Smiley Sad

I'm starting to think this is a service problem, not a software one, as nothing on the phone changed, but my phone switched from roaming globally to being back home when this problem started.

Verizon? Any ideas?

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Re: Galaxy S3 not sending texts anymore

GalaxyClass
Sr. Member

You may want to also try a new SIM card from Verizon,just go to a VZW corp. store and they are free.

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