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Galaxy Note 3 high data usage since getting this phone
Sporty1
Newbie
‎01-12-2015 10:32 AM

Since getting the Galaxy Note 3, Data has gone from less than 1 GB a month to almost 5gb! No changes in the way the new phone is used compared to the old one. What can be eating the data and what do I need to change?

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Re: Galaxy Note 3 high data usage since getting this phone
vzw_customer_support
Customer Service Rep
‎01-12-2015 01:42 PM

Sporty1,

We definitely want to get to the bottom of what is using your data. When you go to Settings>Data usage what shows to have used the most data? Do you connect to wifi when available?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: Galaxy Note 3 high data usage since getting this phone
Sporty1
Newbie
‎01-13-2015 03:50 PM

Facebook is using everything! .55gb in 4 days

Sent from my iPhone

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Re: Galaxy Note 3 high data usage since getting this phone
Sporty1
Newbie
‎01-13-2015 04:01 PM

What is MQTT?

Sent from my iPhone

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Re: Galaxy Note 3 high data usage since getting this phone
Ann154
Community Leader
Community Leader
‎01-13-2015 06:16 PM

Where are you seeing MQTT?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy Note 3 high data usage since getting this phone
Sporty1
Newbie
‎01-13-2015 06:31 PM

When we looking at Facebook under data usage, this showed up as a push notification service.

Sent from my iPhone

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Re: Galaxy Note 3 high data usage since getting this phone
SuzyQ
Community Leader
Community Leader
‎01-13-2015 09:18 PM

Also with Facebook, check to see that the video option is set to ONLY PLAY VIDEOS ON WI-FI.  The default is to play them, and they use data incredibly fast.  Check to see if they just start playing all the time - and turn off that option!

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Re: Galaxy Note 3 high data usage since getting this phone
Sporty1
Newbie
‎01-14-2015 02:26 PM

This is set to only play on WI Fi.

Sent from my iPhone

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Re: Galaxy Note 3 high data usage since getting this phone
Salisbury
Specialist - Level 2
‎01-14-2015 03:51 PM

Check and see if there's this thing called Google Plus on the smartphone. I ran into a similar problem last year when I got a Droid Maxx. It ended up being Google Plus that was causing the high data usage. I removed it and all was well afterward. There could be a setting for Google Plus I was unaware of, that can stop it from uploading or backing up data. But I just rid the Droid Maxx of it.

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