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Galaxy A20 powered itself off, now won't power on
aeaton1
Newbie
‎04-01-2020 06:25 PM

Was using my WiFi, my phone just shut off. Now I can't get it to power back on. Customer service numbers all say they are closed due to corona virus, hrs are 8-5 now. HELP PLEASE

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Re: Galaxy A20 powered itself off, now won't power on
vzw_customer_support
Customer Service Rep
‎04-03-2020 06:45 PM

Thanks for reaching out to us, Aeaton1.We understand the importance of having a working device, and we're here to help! When the device is plugged into the charger, is there an indication that it is charging?  MatthewI_VZW

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