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GPS gone after KitKat

Miembro

My GPS is gone after the KitKat update for my DNA.  Apps can't find it even though it shows as on in the quick settings. Going to settings and location settings no GPS settings or options.

What's up here?????

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Re: GPS gone after KitKat

Sr. Member

This happen to me once after downloading an update (I think it was the S3) and I actually had to download it from the Play Store. If it says 'installed' you may have to do a factory reset.

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Re: GPS gone after KitKat

Miembro

Update, found the new location settings but even with the "use device" or "high accuracy" on no GPS.

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Re: GPS gone after KitKat

Miembro

Download a couple of the GPS test apps.  They cannot find any satellites.  GPS is on but it is like the antenna is gone.  Did the gps resets on them but doesn't fix.

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Re: GPS gone after KitKat

Asistencia al cliente

I know how important it is to have GPS working on your device swhodges!

Please try powering your DNA off, and removing & then reinserting the SIM card. Power back on, and see if your GPS starts to work again. Please let us know if that takes care of it. If not, we can continue to troubleshoot and work to resolve this issue.

Gracias,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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