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Forgot password can't unlock phone

WFLBBI
Miembro

My password will not unlock phone. How do I reset

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Re: Forgot password can't unlock phone

stef7
Sr. Member
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Re: Forgot password can't unlock phone

lukevinyl
Sr. Member

If that doesn't work, will need to do factory reset on device and then enter the Google credentials that were on device prior to reset to avoid activation lock/kill switch....

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Re: Forgot password can't unlock phone

Community Manager
Community Manager

WFLBBI, we are sorry to hear that you may have locked yourself out of your device. Please allow us to further explore your options. Can you please provide us the make/model of your device? Also, do you currently have a Gmail email account that is attached to your device? If so, please follow this link http://bit.ly/2nxrT4Z  to be able to sign into the Android device manager which will allow you to remotely change your password to unlock your device.  

 

SylviaT_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Re: Forgot password can't unlock phone

Mace67
Miembro

This does not work on newer software just older

Very unfortunate

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Re: Forgot password can't unlock phone

lukevinyl
Sr. Member

That is not correct.  I just tested on multiple devices running jelly bean, nougat, and then oreo with success having device play sound, tracking on a map, and also remote wipe.

I was able to do all of these via the link provided above, on both mobile devices and a computer....

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