An Accepted Solution is available for this post.
Error code 1001---help!
Brugge
Newbie
‎02-25-2014 03:56 PM

I need help.  My phone keeps giving me an alert saying it's having trouble connecting.....error code 1001.

Labels (1)
Labels
9 people had this problem.
0 Likes
5 Replies
An Accepted Solution is available for this post.
Re: Error code 1001---help!
vzw_customer_support
Customer Service Rep
‎02-27-2014 04:13 PM

Hello Brugge
That would be very upsetting! Let's work together and get this resolved! What device do you have? Where are you getting this error? In a application?

I look forward to working with you and getting this addressed.

JoeL_VZW
Follow us on Twitter @VZWSupport

0 Likes
An Accepted Solution is available for this post.
Re: Error code 1001---help!
BakerGeckos
Contributor - Level 3
‎02-28-2014 06:49 AM

the Verizon rep asks a good question but If I remember correctly my wife was getting this once on her phone and it was Verizon Backup Assistant. We Ended up stopping and uninstalling all Updates for Backup Assistant / Backup assistant Plus and Verizon Cloud. then we cleared all data, Updated the software again and reconnected them and it stopped those errors for us. I hope that helps. If I am right this is usually happening randomly and a few minuets after a reboot a White box pops up and gives this error....Hope it helps...


Mike

An Accepted Solution is available for this post.
Re: Error code 1001---help!
Songia6
Newbie
‎03-20-2020 05:55 AM

All the time

0 Likes
An Accepted Solution is available for this post.
Re: Error code 1001---help!
Songia6
Newbie
‎03-20-2020 06:15 AM

Where do I stop backup assistant

0 Likes
An Accepted Solution is available for this post.
Re: Error code 1001---help!
vzw_customer_support
Customer Service Rep
‎03-24-2020 02:27 PM

You can stop backup assistant by de-enrolling in the Verizon Cloud. EstevanC_VZW

0 Likes