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I just purchased a Pantech Breakout. I had set up my e-mail accounts (gmail, hotmail, and yahoo) and everything was replicating fine. The OS updated and suddenly replication stopped. I tried deleting the accounts and re-adding them, but on re-add, they no longer sync. When trying to connect, it sits and "spins". Yes - the username and password entered is correct.
Since I just bought it, I am still in the period of return - although I'd rather not have to pay money to return a non-working device. But if I can't get e-mail on my smart phone, what's the point.
Any help out there? I'm giving it one more day before I go back to Verizon and ask for my money back for a defective device.
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Hello djo1300
That's not supposed to happen with the email. Let's work together and get this fixed. You shouldn't have to pay any money to return a defective device. I'm sure we can get this addressed for you.
Is background data and sync checked? To check this go to: Menu> Setting> Accounts & Sync> then check background data. From that screen please tap on each email account and make sure sync is checked then retest.
Are you able to use the browser on the device? Is Wifi turned on? If so please turn Wifi off and retest. Please remove the battery and sim card for 15 seconds, reinsert and power on the device. Does the email sync now?
Did this start after a particular application was downloaded? If so please remove and retest. Please back up the device with gmail and perform a hard reset. Here's a link for the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=45472
Please let me know if this helps, if not I would be glad to further troubleshoot with you.
Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport
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Background data & sync were all checked. It happened after a new OS was updated, not an application so I can't delete it. The browser works fine. Turning off/on wifi had no effect. I was able to get it working but I had to delete and re-add my e-mail accounts several times (as after deleting, the re-add failed multiple times). I have been able to re-add them and they seem to be consistently syncing now - although it occasionally has connection issues. Now if I could just figure out how to turn off the annoying 'banner' when reading the e-mail - I can't figure out what 'setting' controls this.
Thanks for the advice.
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I had several problems with email. I even replaced the phone, but that didn't fix it. I ended up downloading and installing K-9 Mail. It's free in the app store, and it works like a charm.