Re: Droid Eris
moates
Contributor - Level 3

 

Here are some steps that you can try: 

 

Step 1 – Soft reset the device

-Power the device off

-Pull the battery out of 20 seconds

-Place the battery back in

-Power the device back on

 

Step 2 – Update the device

-Dial *228 send

-Press option 1 once the automated system prompts

-Wait approximately 45 seconds for programming to complete.

 

Step 3 – Ensure the device has the latest update.

-Press Menu

-Select Settings

-Select About phone

 

Step 4 – Check for updates

http://support.vzw.com/clc/devices/knowledge_base.html?id=28479

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