Verizon Wireless Customer Support wrote:
I would like to provide more details Katelynb! Once you accept our follow request you can hover over the Verizon Wireless Customer Support name to send a direct message. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
those instructions don't look right.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Ann154,
Once two members are following each other you can click Create > Direct Message or hover over the person's name in the Activity stream and click Direct Message. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
It sounded like the follow request was coming from the individual username of the rep not the general VZW support username. That's what looks wrong. You were directing them to hover over the general username not your username.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
