Does anyone else have problems with purple smears showing up on their screens?
Peterose313
Newbie

I've had my S4 for about a month now and all of a sudden tonight when I went to use my camera, a purple smear showed up on the screen and now it's showing up on all my photos when I take them. How do I fix this?

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Re: Does anyone else have problems with purple smears showing up on their screens?
RushFan2112
Specialist - Level 2

Can you view one of your pictures on a computer screen?  Is the purple smear still on the photo? If the smear isn't on your photo when viewed on a PC, your phone screen is likely going bad.

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Re: Does anyone else have problems with purple smears showing up on their screens?
Peterose313
Newbie

Yes, if I upload an image to my computer it shows up. After doing some

research it's looking like it's becoming more and more of a problem for the

S4's. It doesn't happen on the S5's or S3's. It seems like it's an issue

with the sensor in the camera or something. I brought it into Best Buy and

had one of the Samsung reps look at it and he thought it might be a

hardware issue.

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Re: Does anyone else have problems with purple smears showing up on their screens?
vzw_customer_support
Customer Service Rep

Thanks for the additional information, Peterose313. Has the phone been soft reset (power off/on)? As far as you can tell, it is only purple with the camera? Does it stay that way when camera settings are adjusted?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Does anyone else have problems with purple smears showing up on their screens?
Peterose313
Newbie

Yes, I've done a soft reset and the issue still appears. The purple is only

when I use the camera. I've seen reports of people having it show up in

other areas too but for me it's strictly with the camera. I've tried

adjusting the settings but it doesn't make any difference. If you would

like I can show you a sample photo to get a better understanding as to what

I'm talking about.

On Tue, May 27, 2014 at 3:23 PM, Verizon Wireless Customer Support <

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Re: Does anyone else have problems with purple smears showing up on their screens?
vzw_customer_support
Customer Service Rep

Thank you for your reply! To confirm does the lens appears free of dirt, lint and fingerprints? Does this also occur when using the front facing camera?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Does anyone else have problems with purple smears showing up on their screens?
Peterose313
Newbie

No. It's just the rear facing camera. I've tried cleaning the lens if

debris and dirt and it still doesn't go away.

On May 29, 2014 4:02 PM, "Verizon Wireless Customer Support" <

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Re: Does anyone else have problems with purple smears showing up on their screens?
vzw_customer_support
Customer Service Rep

Peterose313 Thank you for the details. Please try these steps: go to settings and application manager. In the section where you see al apps, select the "camera" then tap clear cahce, clear data and force stop. After that's done, restart the phone and retest.

Sheritah_vzw
Follow us on Twitter
@VZWSupport



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Re: Does anyone else have problems with purple smears showing up on their screens?
Peterose313
Newbie

Won't I lose everything on the sd card by clearing the data?

On May 31, 2014 4:15 PM, "Verizon Wireless Customer Support" <

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Re: Does anyone else have problems with purple smears showing up on their screens?
vzw_customer_support
Customer Service Rep

I'm glad you're sharing your concerns, Peterose313! But no, clearing the cache will not impact the contents of your SD memory card.

DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

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