Devour - Can't Receive Texts from other Carriers

[lilrileyduck]

Lately i've been having issues with receiving texts from other Carriers. I've already reset my phone multiple times, both hard and soft. All applications were deleted, i deleted conversations, wiped all conversations, re-texted the person, and tested who gets what.

Basically in a nutshell,

• T-Mobile, i can occasionally get texts from.
• Sprint, AT&T, Virgin, and any and all subsidiaries of forementioned carriers send replies i cannot get.
• Every carrier can receive my message. i cannot receive theirs.
• Verizon does work - for send and receive.
• voicemails do work, i can leave one, and they can call me.

i've tested every method suggested over and over. im at the end of my rope. My job requires that my phone can receive messages from the employees and bosses, and all of them aren't Verizon-based. Somebody, please help. No, getting a new phone isn't feasible, and all my other phones are broken, except this one...and this was the first phone i actually owned three years ago.

[21stNow]

Was your number recently ported in from another carrier?  It doesn't sound like it, but I asked because that is when this situation normally occurs.

Either way, call Verizon Wireless and ask them to rebroadcast your number.  It seems like the text messaging gateway doesn't recognize your number as a Verizon Wireless number.

[lilrileyduck]

It was not ported. I have always been with Verizon, but the slight issue

about calling is that I'm deaf, so its not like they have a service for

deaf people, do they? I don't know what my other options are...

[Ann154]

When was the last time you dialed *228, option 1 to reprogram the phone to the Verizon Wireless network?

[lilrileyduck]

today, yesterday and the day before. and then I updated my roaming (option

2) yesterday and today.

[Ann154]

I don't know if Verizon has a TTY number for customer service, but you could try to send an email to them through the "Contact Us" link at the top of website and ask that your text message feature be reset from the server side. Or go to a store and have a sales rep there call customer service on the phone for you and help translate as needed. If you are getting good signal and you are up to date with the programming and PRL, that is the only thing I can think of that could help. Maybe they will be able to open a trouble ticket for you.

[lilrileyduck]

I have emailed them, so we'll see if they can help or do anything.

[21stNow]

Twitter and Facebook are options, too.  I recommend Twitter (@VerizonWireless) over Facebook, though.

[lilrileyduck]

didn't know that! thanks so much for the suggestions! i'll try that

tomorrow if email doesn't work.

[tikibar1]

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