Device / Account Security

[PAULUS]

Hi all,

I have some security questions that I hope to get some more information about.

These questions are sparked because I have reason to believe that my IMEI, SN, SIM#, and who knows what else can be accessed by malicious software, may have been compromised.

So, here are my questions:

What could someone potentially do if they were able to phish that information from your device?

I have read that some people have found ways to hijack devices and accounts using that information and racking up huge, illegal bills that the account owner gets stuck with.

Aren't the SIM# and IMEI used in conjunction to identify a device with an account?  If I just get a new SIM card, would that make my security concerns go away, since then my IMEI would be tied to a new, non-compromised SIM#?

Thanks for any feedback, tips, or resolutions to this issue!

[vzw_customer_support · Accepted solution]

The security of our customers is very important to us and I am am here to help! If you feel that your information has been compromised I suggest changing your login credentials. Additionally, you can gladly obtain a new sim card via a VZW corporate store or I can order one for you. Here is some additional information pertaining to Phishing and Fraud:http://vz.to/HLzeGX & http://vz.to/17hXI33 . We are here if you have any additional questions or concerns.

Thanks for your contribution to our community forums,

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