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Charging

Miembro

My daughters Galaxy S5 started having a message saying "this connected charger is incompatible with this phone. To prevent damage to phone charging has been stopped. To continue charging use the original charger and cable that were provided with this phone". She is using the original charger. Anybody know what could cause this?

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Re: Charging

Community Manager
Community Manager

Cwills33,


Charging a device is super important to it's function. Let's see what is going on here with her S5. How long has it been giving this message? Did anything change on the device before this started? Any software udpates or new apps downloaded? Does she get the error when using a different charger (car or wall)?


ChristinaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Charging

Leader

Look at Settings/System Update and see when the lollipop update took place. Chances are good you started having charger issues around the same time; had the same problem with my S5 and G2. Have you tried plugging your phone into the computer? Have you tried a different charger? Restarting the phone?

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Re: Charging

Sr. Member

The EXACT same thing has happened to my daughter's phone 2 nights ago.  NOTHING will charge her phone anymore -- and it all happened within 2 days of upgrading to Lollipop. I honestly think a factory reset will fix it, but I can no longer get any charge to the phone to power it on to reset it.   I have ordered a new battery, cradle charger, charger, and cable (wanted to cover all bases) from Amazon and everything will be here later today.  I'll let you know if anything helps.  As reluctant as I am to factory reset her phone (she has more crap on it than any normal person should), I think it may fix the problem, but I need to get a charged battery first.

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Re: Charging

Miembro

Similar issue with my recently updated S5. The latest Verizon software update adding 2 new, but useless, features to Lollipop software appears to have caused the issue. My phone was activated around November 2014. My Father's S5 is several months older & my wife's was just activated a couple months ago. Neither of them have installed the new software patch and neither has an issue.

My phone will intermittently reject any charger - including all OEM Samsung S5 USB 3.0 chargers, my Moto car charger & simple USB cables to PC. Requires a reboot at minimum & possibly a full shut down with battery removal for the issue to resolve temporarily.

Wishing I never installed Android 5 - lost 24 hours of battery life at that moment too.

Verizon Wireless Customer Support     Is there a simple solution not requiring a factory reset?

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Re: Charging

Sr. Member

It was the battery.  I got a new battery and everything is fine.  The phone charges with any cable and charger (like it should).

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