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Changing the device's name.

JOSZEF30
Miembro

Right now, my phone just has a generic device name.  I'd like to customize it, but the instructions in your faq don't work any more because the appropriate button isn't there.  Does anybody have currently working instructions?

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Re: Changing the device's name.

Ann154
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Changing the device's name.

JOSZEF30
Miembro

I have a Zenfone V, ASUS_A009.  I've been trying to follow the instructions in your faq about changing the name through the web, but they tell me to click on a link that isn't there.  I'd do it directly on the phone, but it doesn't allow you to edit or change the Device Name which is currently the model number.

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Re: Changing the device's name.

Ann154
Expert

It isn't my FAQs. It is Verizon's FAQs.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Changing the device's name.

JOSZEF30
Miembro

I was referring to the faq on this site, not one that you had personally created.  In any event, do you have an answer?

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Re: Changing the device's name.

Community Manager
Community Manager

JOSZEF30,

 

We understand the importance of personalization. No worries, help has arrived. Just to ensure we are on the same page, where are you trying to change the name of the phone? Are you wanting to change it in MyVerizon or on the device itself?

 

GinaU_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Changing the device's name.

JOSZEF30
Miembro

I can't change it directly on the phone, so I went to the Verizon Knowledge Base and found a link to a faq that's supposed to give instructions: it says to go to Manage Your Device and there's a link to a page that lets you change the device's name, but the link isn't there any more.

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Re: Changing the device's name.

JOSZEF30
Miembro

Here are the exact instructions:

   Ingresa a la página "Resumen de cuenta" en Mi Verizon.

    Click Edit Device Name next to the device you want to name.

    Ingresa los nombres para uno o más de tus dispositivos.

    Click Save Changes.

Alas, they fail because there isn't a link named "Edit Device Name" on that page.

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