I have used a couple of android devices and the ability to copy n paste text is not working on this device.
When you hold your finger on text in emails and sites I get the menu to copy but it don't provide the 2 blue tabs to select the text. I can select all using the popup menu and copy but that's the only option.
Is that something to do with the keyboard the device uses?
It has more to do with the Android version it is using. I don't remember which version made the change or which version your phone is running, but that is most likely the issue.
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