Can't view pictures on Samsung Galaxy Note3 since the new update!!
ellemme
Newbie

i have a samsung galaxy note 3.  Since this latest update, my phone is slower and I can't view pictures in my Gallery.  It takes forever to load and a notification window will appear asking if I want to Wait or iif I want to Close?!  Also, I've deleted a lot of apps and games from my phone thinking this was causing the issue and it's not.  It's still slow and can't view pictures.  I also checked my Storage to be sure and it has 15.74gb available space.  What is the problem?  PLEASE HELP!!!@

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Re: Can't view pictures on Samsung Galaxy Note3 since the new update!!
vzw_customer_support
Customer Service Rep

Let's get your phone running in prime condition once again, Ellemme. It's often times beneficial to clear app cache after an update. You may complete this option by heading into Settings > Storage > Cache Data. This may help the device in terms of the speeds that you're receiving.

I would also suggest running the device in Safe Mode after you clearing the cached data. http://vz.to/1mPm4uw

YosefT_VZW
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