Camera Error on Samsung Continuum

[tigergirlcm]

I purchased a new Samsung Continuum about five days ago.  I do like the phone, but I have just experienced an issue with accessing the camera on the phone.  When I click on the camera icon or the button on the right side of the phone, I receive the following error message:  "Warning!  Camera fail."  The camera app closes immediately.  I was able to use the camera app until late yesterday evening.  The phone is fully charged, and it works perfectly otherwise.  I can return the phone and exchange it for another one, but I don't want to pay the $35 restock fee.

[KellyW_VZW · Accepted solution]

Hello,

Please remove the battery on the device and place it back on. Once this is done, please go to the link below and follow the steps outlined below the link:

Samsung Continuum Simulator

1.  From the Home screen, tap the Applications icon

2.  Tap Camera

3.  Frame the subject

4.  Press the Camera icon to take the picture

Another useful tool is the User Manual, which can be viewed at the link provided below:

Samsung Continuum User Guide 

If you upgraded your equipment directly through us, you do have the 15-day Worry Free Guarantee. The $35.00 restock fee will not apply if your current device is malfunctioning.  For more information on the Worry Free Guarantee, please visit the link below:

Return Policy

For return instructions, please go to the web address provided below. Please note that there are different instructions for purchases made through our website at www.verizonwireless.com vs upgrading to new equipment at a Verizon Wireless Retail location.

Return/Exchange Procedures

If you upgraded to new equipment through a third-party channel, it will be necessary to contact them directly for their equipment return policy.

Thank you.

KellyW@VZWSupport