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Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Thomas15
Miembro

So I had to file a claim with asurion Sunday evening.  I cracked the screen on my zenpad 10. They said they don't have any 10 inch tablets to replace it with so they sent me a Samsung tab a 8.0. That's an 8 inch tablet.  I called and tried to explain to them that I felt they weren't sending me an equivalent tablet.  2 inch smaller screen,  smaller battery,  mono speaker instead of stereo. 

I had mentioned that my z10 was $340- some- dollars when I bought it a they're sending me a $230 tablet. They said they don't go by price,  just features. Then she mentioned that both my damaged tablet and the one they're sending have 32gb memory as if that's the only feature she's interested in. 

 

They kept saying that they don't have any 10 inch tablets.  I asked to be put on a waiting list. They wouldn't do that because they can't guarantee that they will get a 10 inch tablet in stock. I find that extremely difficult to believe. 

 

Anyway,  I'm getting ready to call them and tell them I'm sending them their 8 inch tablet back and canceling my plan with them. Am I being unreasonable to ask that they send me a tablet with the same size screen??

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Thomas15
Miembro

PicsArt_11-07-04.41.41.jpg

 

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Piscestg
Novice

You will probably have some tell you that this is how the insurance plan works, but I agree with you completely on this. The difference in screen and battery size and speakers to me would be a big deal. I love Apple's mini iPad and there is no way that one two inches larger would be right for me.

 

I haven't had the Asurion insurance for years. I didn't like it. I only get Apple care and that works great for me. I've only had one iPad and watch replaced by Apple, and they were both the exact same model. None of that 'as close as they can get" nonsense.

 

Good luck.

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

mama23dogs
Líder Sénior

@Thomas15   You are in the right here.  You can request a check in place of a replacement if they can't provide an equivalent,

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Thomas15
Miembro

I'm surprised they didn't offer me a check. I argued with them for 20 minutes on the phone.

 

She said the best she could do is make a note on my account so that if I had problems with the new smaller tablet in the future that they would be sure and send me a tablet more comparable to the original 10 inch tablet. 

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

mama23dogs
Líder Sénior

Why fork over a $250 check when they can stick you with a $99 used tablet.  
Most states have an insurance board which regulate how it does business.  That ot file FTC or BBB against Asurion 

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Community Manager
Community Manager

Thomas15, making sure I have the replacement that is equivalent to my current tablet is imperative. I apologize for any inconvenience this has caused you. Please share with me have you spoken with anyone in management at Asurion? Also, confirm for me how long ago did you file this claim?

RodneyM_VZW

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Thomas15
Miembro

I don't belive the person I spoke with was in management. The person that transferred me to her did she had more access to inventory so maybe she was?

 

The claim was filed on Sunday evening 11/3i called Monday morning, the day after filling the claim to see if they would try and send a more comparable replacement. I received the replacement on Tuesday 11/5. 

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Re: Asurion replaced my Asus zenpad z10 with a samsung tab A 8.0

Community Manager
Community Manager

Thanks for the info. Due to us not having the resources to fully assist, we recommend you work with Asurion to get the device correct device delivered to you.

 

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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