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Any thoughts on fixing a stratosphere?

Thanks in advance for any help.

I have a samsung stratosphere which frequently (several times a minute) crashes and reboots without me touching the power button.  From searching the google this seems common, but no fixes have worked for me.

The dets:  I am out of warranty and months away from an upgrade.

               I have factory reset the phone 5 times already.

               I have not rooted my phone.

               I did not download any apps before the issue arose.

               Taking the SD card out usually lets my phone boot up, but one I try opening any apps, it crashes.

So my question is....what is wrong and how do I fix it?

Thanks again!

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Re: Any thoughts on fixing a stratosphere?

Asistencia al cliente

@everyonelikesike

I would love to assist you with resolving your Samsung Stratosphere device issue!  When did this problem begin with it crashing and rebooting?  What steps did you take to hard reset your device?  Lastly, I would like for you to try to boot the device up in Safe Mode http://vz.to/1dIybku and test it for a few hours while powered up in Safe Mode.  This will help us to determine if the device issue is application related.  Please keep me posted so that I can further assist.  ¡Gracias!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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