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All incoming calls go straight to Voicemail
lilross88
Newbie
‎02-16-2014 02:40 PM

I have a Samsung Galaxy SIII  (I535) and a Motorola Droid RAZR MAXX HD (XT926). I have tried my Verizon SIM card in both of them and can't receive any calls, although I can place them. I generally have 3-5 bars of 3G service and when going to various places with LTE coverage, I still can't receive calls with either device. I still have data and SMS, but can't get any incoming phone calls. It's been like this for at least two weeks, going on three.

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Re: All incoming calls go straight to Voicemail
lilross88
Newbie
‎02-16-2014 02:46 PM

I have tried to disable call forwarding, so that shouldn't be the issue.

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Re: All incoming calls go straight to Voicemail
SuzyQ
Community Leader
Community Leader
‎02-19-2014 08:12 AM

Check your network settings - is it set to LTE/CDMA?  (NOT Global or GSM).

You said you "tried" to disable call forwarding; to ensure call forwarding is off, dial *73, send, and wait for three tones, then end the call.

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Re: All incoming calls go straight to Voicemail
lilross88
Newbie
‎02-19-2014 07:31 PM

I finally got it resolved with an agent on Live Chat. Thank you for your time. It was a problem with their end.

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Re: All incoming calls go straight to Voicemail
SuzyQ
Community Leader
Community Leader
‎02-20-2014 07:41 PM

I'm glad you got it resolved.  Smiley Happy

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